Our Policy
Returns & Refunds
We stand behind every jar. If you or your dog aren't happy, we'll make it right — no hard feelings.
60-Day Guarantee
Full money-back promise if you or your pup aren't satisfied.
Even If Empty
Give the chews a real try — the guarantee holds even if the jar is empty.
Easy Process
One email with your order number and we'll take it from there.
60-Day Happy Pup Guarantee
We believe in our Hip & Joint Soft Chews, and we want your dog to love them as much as we do. If you're not completely satisfied for any reason within 60 days of your purchase, contact us for a full refund of your order. We'd rather have a happy customer than a sale — even if the jar is already empty, the guarantee still applies.
Damaged or Incorrect Orders
If your order arrives damaged, or you received the wrong item, we'll ship a free replacement right away. Please reach out within 7 days of delivery so we can resolve it quickly and get your pup back on track.
How to Request a Refund or Replacement
Email us at support@struttlys.com with your order number and a short note about what happened — and, where it applies, a photo of any damaged or incorrect item. Our team reviews and responds within 24 hours. Approved refunds are returned to your original payment method within 5–10 business days.
Order Cancellations
Orders can be cancelled before they are processed and shipped. If your order has already been fulfilled, we're unable to cancel it — but you're always covered by the 60-Day Happy Pup Guarantee. To request a cancellation, contact us as soon as possible at support@struttlys.com with your order number.
Subscriptions
If you're on a recurring order, you can pause, skip, or cancel anytime from your account or by emailing us — there are no cancellation fees and no long-term commitment. Changes made before your next billing date apply to that upcoming shipment.
Need to start a refund or replacement?
Include your order number and we'll get back to you within 24 hours.
Contact Support